Customer Service Manager - State Farm Agent Team Member
Full Time • LOS ANGELES
Benefits:
- Bonus based on performance
- Competitive salary
- Paid time off
ROLE DESCRIPTION:
As an in-office team member, your dedication to exceptional customer service and keen attention to detail will play a vital role in improving our customers’ lives. We operate in a highly competitive industry, and your personality and professionalism will align with our office culture to effectively address customer inquiries, process payments, and support basic agency needs.
As an in-office team member, your dedication to exceptional customer service and keen attention to detail will play a vital role in improving our customers’ lives. We operate in a highly competitive industry, and your personality and professionalism will align with our office culture to effectively address customer inquiries, process payments, and support basic agency needs.
We are excited to connect with customer-focused and empathetic individuals who thrive in a team environment. There are strong opportunities for internal growth, especially for driven, sales-oriented candidates.
RESPONSIBILITIES:
- Oversee the customer service team and manage daily operations.
- Develop and implement customer service policies and procedures.
- Handle escalated customer complaints and resolve complex issues.
- Train, mentor, and support customer service representatives.
QUALIFICATIONS:
- Minimum of 5 years of customer service experience,
- Strong leadership and organizational skills.
- Excellent communication and problem-solving abilities.
- Willingness to obtain professional licensing in the future.
Compensation: $21.00 - $33.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Los Angeless, CA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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