Customer Service Manager - State Farm Agent Team Member
Full Time • Los Angeles, CA
Benefits:
- Bonus based on performance
- Opportunity for advancement
- Training & development
ROLE DESCRIPTION:
As an office services/sales rep you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency.
Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support with the guidance of your agent (yes you will have instructions).
Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support with the guidance of your agent (yes you will have instructions).
RESPONSIBILITIES:
- Oversee the customers & service all business, daily operations, payments, mailings.
- Assist with online presence and grow our footprint.
- Handle escalated customer complaints and issues.
- Achieve weekly/monthly goals.
QUALIFICATIONS:
- 2+ years of experience in customer service (proven)
- Personal Lines CA license (willing to attain AZ and NV)
- Communication and problem-solving abilities (you will be tested).
Compensation: $20.00 - $50.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Los Angeless, CA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none